Canary mail price5/8/2023 ![]() ![]() Production, fabrics, sewing, packaging or shipping errors can occur. Sometimes errors happen, I am only human. Only one discount can be used at the time of a single purchase. You can directly call your credit card company for immediate balance and credit updates.Īll coupon codes must be used at time of purchase by the customer on the website, not afterwards. Depending on the cycle of your credit card, your credit should appear on your next 1 or 2 statements. Shipping & Handling Charges and Service Fees are NON-REFUNDABLE on any order. If approved, you will receive a Credit/Refund e-mail to confirm the process and the money will be credited only to the method used as payment. Your return address must be on the outside of the package top left corner.ĬREDIT/REFUNDS are processed upon review of the exchanged/returned merchandise, usually within 5 business days. You may want to INSURE, to fully cover your exchange/return order. Items in a set must be returned as a set.Īll Exchanges/Returns must use some type of DELIVERY CONFIRMATION in order to assure tracking of your shipments, product(s), as I cannot and do not give credit for items that are not received back. Send ALL the product(s) back the way you received them, a COPY of the ORDER RECEIPT and what you need - information inside. Please be patient I will get back to you. Please Contact Me (preferred method e-mail) and/or call (704) 467-1444 (voice mail only). I promise to promptly exchange or refund the merchandise purchase price if you are not totally satisfied for any reason.Ĭontact me by email ( is your Customer/Order ID Number? Shipping & Handling fees are NON-refundable. ![]() An email of confirmation of the return and refund will be sent to you once completed. Refunds will be issued the next business day after items have been received by The Purple Canary. returns must be sent first class mail to:Īll first class mail includes tracking so make sure you hang on to your postal receipt to insure delivery. CLEAN, NEW, UNWORN! No smoking, no human or pet hairs, no perfume, etc. Exchanges/Returns in the original new condition sent will be accepted. Sorry but for the obvious HEALTH and SAFETY reasons: NO WORN OR SOILDED ITEMS can be ACCEPTED BACK. The product must arrive in "new" condition. Return postage is the responsibility of the customer. No problem! New unworn hats may be returned for a full refund within 30 days of purchase. Total purchase = $24.95 - the refund will be only $22.45 refunded for cancellation of completed orders. Total purchase = $100.00 - the refund will be only $90.00 refunded for cancellation of completed orders. I get charged immediately upon submission. WHY? PayPal, credit card/merchant fees are charged immediately, pick and pull labor, restocking, database management, shipping label and my time for processing, canceling and corrections. If you CANCEL the ORDER by email BEFORE or AFTER a shipping label is generated but BEFORE products are shipped out (SHIPPED) - there is a 10% CANCELLATION FEE DEDUCTED based on the TOTAL PURCHASE PRICE. PayPal, Credit Card and Merchant fees are charged immediately. Your order starts to process immediately upon submission. ![]()
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